FAQ

Frequently Asked Questions (FAQ)

Q1: What types of products does Sugarfy Editfy offer?

We specialize in premium confectionery and curated sweet products, including chocolates, candies, seasonal collections, and gift packages designed for celebrations or personal indulgence.

Q2: Are your products allergen-friendly?

Some items may contain or be processed in facilities with nuts, dairy, soy, gluten, or other allergens. Customers should review ingredient lists carefully before consuming.

Q3: How long will my products stay fresh?

Chocolates: 2–3 weeks if stored properly.
Candies & Caramels: 4–6 weeks.
Seasonal items: Consume within 7–10 days for optimal freshness.

Q4: Do you offer gift wrapping?

Yes! Complimentary gift wrapping is available for many products, along with personalized notes. Perfect for birthdays, holidays, or corporate gifting.

Q5: How can I track my order?

A tracking number will be sent via email once your order ships, allowing you to monitor delivery in real time.

Q6: Do you ship internationally?

Currently, we ship within the United States only, with plans for international expansion in the future.

Q7: What if my order arrives damaged or incorrect?

Contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or refund promptly.

Q8: Can I place bulk or corporate orders?

Yes! We offer custom bulk and corporate gift solutions, including personalized packaging and notes. Contact us at 📧 admin@editfy.shop for inquiries.

Q9: How do I contact customer service?

Phone: 332-745-6082
Email: admin@editfy.shop
Address: Edit.fy, LLC, 160 Porgee Rock Pl, Jupiter FL 33458

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